Request Tracker Hosting and Customization Services

Increased SMEs’ help desk efficiency and higher customer satisfaction with Request Tracker.

Request Tracker is an open source issue tracking and workflow platform developed in Perl. With Request Tracker, you unlock the power of ticketing tool code customization. You own the RT code and eliminate dependence on third-parties.

Nexperteam services are an ideal solution for SMEs looking for help desk anywhere, anytime with high security and low cost.

 

Features

Seamless email integration

 

Custom automatic notifications

 

Custom Workflows

 

SLA automation & tracking

 

Extensive search and reporting

 

Custom dashboards

 

Custom field support

 

PGP & S/MIME Support

 

Granular access rights

 

Built-in knowledgebase

 

Command-line interface

Benefits

Help desk anywhere, anytime


Better customers’ support experience via self-service portals and email


Limitless customization


Fully Managed 24/7


Acknowledge customers’ critical tickets


Streamline support levels and SLAs

What we can do for you

Why choose us?

At Nexperteam, we understand that we need to support each other especially with the current budget constraints, so you can leverage our RT hosting and customization services at the best price on the market

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Case Study

How Deloitte Belgium benefited from Desk.com retirement moving to Request Tracker with Nexperteam

The Challenge

Deloitte Belgium provides Clearinghouse Verification Services, a part of the Trademark Clearinghouse which is the central repository for validated trademarks for the purpose of protecting brands in Internet Corporation for Assigned Names and Numbers (ICANN) new Generic top-level domains (gTLDs) program. They were using Desk.com to provide support to the Trademark Clearinghouse customers.

In 2019, Salesforce announced the retirement of Desk.com, so Deloitte had to transition to an alternative ticketing tool for their help desk. They have chosen Request Tracker as it provides flexibility in adding new functionality

Solution

Leveraging Nexperteam hosting and RT customization services, Deloitte Belgium migrated their Desk.com data to Request Tracker with simple development cycles (setup, testing, migration and go live), no data loss, no downtime.

Since then our team has continuously monitored and extended RT functionality tailored to Deloitte’s needs.

Pricing

Standard Request Tracker Hosting

EUR100monthly
  • Unlimited* number of agents
  • Unlimited* number of tickets and transactions
  • Unlimited* storage
  • Shared server
  • Testing & Production environments

PRO Request Tracker Hosting

EUR200monthly
  • Unlimited* number of agents
  • Unlimited* number of tickets and transactions
  • Unlimited* storage
  • Dedicated server
  • Testing & Production environments
  • 24/7 Premium Support

Request Tracker Installation and Customization

EURxxcustom
  • RT customization tailored to your needs
  • Demoes and trainings on how to use your RT setup

*acceptable use policy

Are you looking for a partner ready to go all-in for the long term?

Contact Us!